Team Lead (OB SALES)

Clark, Pampanga

Posted 21 days ago

Company:: Stackph
Company Description:: STACKph, a brand name chosen to represent the abundance of right-fit talents in all areas of the metro and countryside whilst GDV Business Services Co. is the legal business name registered in Securities and Exchange Commission. The company was registered 17th January 2019 in Pasay, City, Metro Manila Philippines. We play on a different playing field since our goal is to serve the businesses efficiently and consistently to make sure they keep on running and that is why we not only supply people, we also supply what the people inside the businesses need.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 5

Job Description

Team Leader

Responsibilities:
Manage day-to-day planning and operations of your team;
Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
Organize and handle the team and make sure everyone adheres to their schedules;
Train and help in the development of your team by conducting team huddles and coaching sessions;
Evaluate strengths and weaknesses of your Teammates;
Offer solutions for your team's growth and development;
Create reports of your team's performance and document feedback from your client;
Manage issues that might arise, including HR-related ones;
Think of solutions creatively; and
Act as the liaison between the management and your team.

So, do you have what it takes to be a Team Leader ?

Requirements:

At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an outsourcing or similar company
Excellent verbal and written communication skills
Above-average technical know-how
Previous experience working in phone, email, and live chat customer support roles
Flexibility and willingness to work on different shifts