Incident Manager - Alabang Muntinlupa City

Muntinlupa City, National Capital Region

Posted 21 days ago

Company:: Hunter's Hub Incorporated
Company Description:: Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specializes in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.
Serves as the point person in the coordination of critical incidents affecting the Client Business operations.
Overall responsible for ensuring consistent adherence to requirements and standards of the Change Management process.
Ensures that all changes within Infrastructure scope are categorized appropriately, accurately assessed for Risk & Impact, and documented according to process standards.

Qualifications:

Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations - Non Nego
Must have experience with Major and Minor Incidents - Non Nego
Know and has a background in P1 and P2 - Non Nego
Critical incident debriefs - Non Nego
Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field
Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction.
A solid understanding of the ITIL Incident & Change Management process - Non Nego
Experienced with any ticketing system, but experience in CASD ticketing tool is a plus
Able to develop and provide SLA’s and KPI’s
ITIL Certification is a plus.

Schedule and Location:

Shifting Schedule - Morning and Night Shift (due to global partners/branches)
Alabang, Muntinlupa City
Fully working ONSITE
Job Type: Full-time

Pay: Php60,000.00 - Php80,000.00 per month

Benefits:

Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training
Promotion to permanent employee

Supplemental pay types:

13th month salary
Quarterly bonus