Customer Service Representative(CSR- Onsite)
Nueva Vizcaya, Nueva Vizcaya
Posted 7 days ago
- Company:
- ICrescere Services Corp
- Company Description:
- We are here to help employees know their rights, and anything that would help them understand the law regarding employment here in the Philippines. We are also aiming to help jobseekers land their dream job by providing them with information that could help them in their job interviews or job hunting. iCrescere is a recruitment firm with a mission of providing companies with most trusted and highly-skilled professionals using the most efficient yet affordable recruitment solution towards a highly innovative and competitive market.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
-Assist clients, customers and vendors with inquiries, orders or questions over the phone, in person, and via e-mail
-Answer multi-line phones, provide friendly and knowledgeable manners to customers in high-pressure scenarios
-Manage inbox to ensure that emails have been properly and timely addressed in an organized manner
-Entry of kit orders into Lab information System for shipping and packing of kits
-Identify and assess customers’ needs to achieve satisfaction in accordance with
-Company policies and procedures.
-Distribute sensitive information to practitioners by email, mail, and fax
-Demonstrate tenacious and thorough problem-solving skills with an emphasis on efficient communication and documentation
-Entry of laboratory-specific requests on time and in compliance with Standard Operating Procedures;
-Follow up on activities in the Lab Information System;
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution