Customer Service Representative

Parañaque City, National Capital Region

Posted 22 days ago

Company:: TOPSERVE SERVICE SOLUTIONS, INC
Company Description:: Topserve Service Solutions, Inc. was founded and established on January 27, 1997 by Alex F. Tanwangco. Starting with a core staff of six, Topserve created a niche in the aviation industry in 1999 when it headed Aircraft Maintenance Servicing for a list of airline partners. Today, we have successfully expanded our list of partners in manufacturing and packing services, retail, hotels, fast food chains, warehousing and logistics, courier and delivery services, administrative/office-based services, business process outsourcing, and the academe. With our vision to be one of the country’s top competent service contractors in the industry, we ensure full compliance with Labor Laws and delivery of high-quality services to our clientele, with utmost care to our employees. Our mission is to create a dedicated professional workforce to cater to business partners’ requirements and build long-term business partnerships based on competitiveness, competency, and transparency. Thriving on our corporate values of Integrity, Respect, Excellence, and Fairness, we consistently aspire to deliver the highest level of customer satisfaction. Currently, we have more than 400 internal employees and 24,000 deployed employees with 16 offices nationwide. Topserve’s latest conquest is the engagement with the Learning Management System (LMS) nationwide, which is very opportune and necessary during this New Normal. Topserve will continue to expand to provide more jobs to uplift the lives of the Filipino people and contribute to the recovery of the economy.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

JOB DISCREPTION and RESPONSIBILITIES
1. Monitors the shipments from processing up to the arrival of cargo.
2. Informs clients of flight information and irregularity.
3. Monitors shipments both Import and Export.
4. Attends to inquires of walk-in/phone-in clients/foreign counterparts regarding rates or other details related to their assigned Sales Area Account.
5. Set appointment on behalf of Sales Personnel when the latter is pre-occupied.
6. Receives booking from and forwards to Booking and Monitoring Assistant MNLEXP with copies to Logistics/Customer Service Department updates clients regarding flight details in a timely manner.
7. Coordinates with CS Assistant-HO for status of shipments and updates Clients/Foreign Counterparts/Sales Personnel/Operations Branch accordingly.
8. Request for POD from foreign counterparts and advises clients if required.
9. Coordinates with Clients/Branches regarding irregularities on documents or cargoes and advises concerned departments regarding final disposition based on clients/branchesinstructions.
10. Prepares and sends report as required by clients.
11. Calls clients if there will be booking on the day.
12. Follows-up status of shipments from Head Office.
13. Follows-up details of shipments from Head Office.
14. Files all quotation/correspondences for the area assigned and file other documents on a per client basis.
15. Fax AWB and other required documents to clients and counterparts if required.
16. Coordinates with Document Processor regarding status of client’s shipments. Informs Import Assistant (Air and Sea) /Branch Officer regarding all developments concerning the shipment.
17. Assist Branch Officer Personnel when needed.
18. Coordinates with clients regarding readiness of documents pick-up of cargoes mode of release (BD/FD) and delivery of shipments.
19. Performs other duties that may be assigned by TOP MANAGEMENT from time to time.