Quality Lead- Up to 54000

I'm looking for Quality Lead to join us in our Cavite site!

Salary: Up to 54,000 (T&C's apply)

Work Onsite Set Up

As a Quality Lead , you will:

• Mentor, guide, and help develop a career path for Quality Analysts;
• Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;
• Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;
• Establish ambitious but realistic team goals;
• Work with direct reports on plans for executing and measuring progress and sharing results; and
• Identify actionable insights, offer recommendations, and shape team's strategy.

Do you have what it takes to become a Quality Lead ?

Requirements:

• At least 2 years of relevant people management experience within or beyond the BPO space.
• at least 1 year as QA Supervisor
• Ability to think strategically and solve problems through creative means
• Background in providing constructive feedback and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for developing the skills and know-how of team members
• Experience in mediation and conflict resolution techniques

Apply now to start your new career with us and Don't forget to attach your most updated CV!