Client Success Executive (Permanent Remote Work & FullTime)

Things to know before applying:

you must have your own work equipment

you are able to work remotely

you can work full-time for this role

experience working with clients/companies outside PH is an advantage

About the Role

Reporting to your Client Success Manager, you will be responsible multiple client program deliverables including but not limited to:
- Validating ongoing claim submission to two loyalty programs following clear steps for validation.
- Preparing reports and results in line with contracted client deliverables.
- Ad hoc and regular administration tasks as requested from clients as agreed to by your line manager.
- Meet and exceed validation Key Performance Indicators and targets.

Claim Validation Responsibilities:
- Validating submissions of claims to our programs by downloading, checking, and manually updating claims.
- Approving or declining claims and ensuring points are awarded accurately through our loyalty platform.
- Reporting date to the CSM for their fortnightly check in with the client.

What will it take to succeed.

- Experience working in a loyalty program is required.
- The ideal candidate for this position should possess a proactive attitude with a strong desire to consistently exceed expectations.
- Strong written and verbal English
- Comfortable with software, systems and Microsoft programs with the ability to quickly adapt to new technology and systems.
- Exhibit exceptional attention to detail, demonstrating a results-driven approach to their work.
- They must have strong communication skills and have experience with direct client interaction.

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.