CSR - Telco Account - One day process
Bacolod, Negros Occidental
Posted 20 days ago
- Company:
- Metacom Bpo
- Company Description:
- Metacom BPO is an outsourcing company that offers staffing solutions to all types of companies and small businesses.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
What we offer:
- Competitive Salary Package
- Day/Mid/Night Shift - available
- Pioneer Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits
Job Responsibilities:
- Answering incoming calls from customers or clients and addressing their concerns or questions.
- Making outgoing calls to follow up on customer inquiries or to market products or services.
- Providing excellent customer service by resolving customer complaints and issues.
- Maintaining accurate records of customer interactions and transactions.
- Updating customer information in the database and ensuring its accuracy.
- Collaborating with other departments within the organization to resolve customer issues.
- Following scripts or guidelines provided by the company to handle calls effectively.
Qualifications:
- With or without BPO experience
- Open for High School Graduates (Old Curriculum) / ALS Graduate
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work"