Text Chat Operator (office-based)

Description:
As an IM Chat Moderator, your primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers. Your daily tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement. This role may involve addressing a diverse range of topics and ensuring that the conversations align with the platform's guidelines and community standards, providing a safe and enjoyable experience for all users.

Job Duties and Responsibilities:
-Respond to diverse subscribers' messages and engage effectively in conversations in a timely and professional manner.
-Utilize creative communication skills with tact and empathy to provide a personalized and fun experience for the subscribers.
-Adept in soft skills, particularly in emotional intelligence and interpersonal communication.
-Adhere to company and client policies and guidelines.
-Keep detailed records of subscribers' interactions and any issues that may arise.
-Meet daily and weekly targets for chat interactions.

Requirements:
-Exceptional oral and written communication skills in English, demonstrating creativity and adaptability when handling sensitive or challenging discussions.
-Strong multitasking and prioritization abilities for efficient subscriber support.
-Emotionally understanding of the subscribers’ needs and perspectives.
-Thrives independently and collaboratively as a valuable team member.
-Open to flexible and shifting schedules, accommodating changing work hours.