Desktop Support Engineer (Makati)
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- Strategic Networks Inc.
- Company Description:
- Stratnet is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid trainings and years of corporate experience and exposure. We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 4
Job Description
The Desktop Support Engineer will provide technical support to end-users, ensuring the smooth operation of desktop environments. This role involves troubleshooting hardware and software issues, installing and configuring new systems, and providing excellent customer service. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others.
Key Responsibilities:
Provide technical support to end-users for hardware, software, and network issues.
Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
Assist in the setup and deployment of new computer systems and software.
Perform regular maintenance and updates to ensure optimal performance and security of desktop environments.
Maintain accurate records of support requests, resolutions, and other activities using a ticketing system.
Collaborate with other IT team members to resolve complex issues and improve overall service quality.
Provide training and guidance to end-users on best practices and efficient use of IT resources.
Stay up-to-date with the latest technology trends and advancements in desktop support.
- Salary:
- 20.000,00 ₱ Monthly
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