Tele-Collector Agent

Manage to achieve the set amount collected/achievement target for his team.
2. Keep track, review delinquent account records to determine which customers must be contacted for collection of overdue accounts and plan course of action to recover outstanding payments.
3. Update and submit account status and database regularly.
4. Listen to team members’ participation to ensure the training provided by your supervisor is being put into use, and also to see if any additional training is needed.
5. Comply with the Client policies, company policies, and Unfair Collection Practices (BSP CIRCULAR 454) when contacting individuals and other companies to collect past due balances that they owe.
6. Create trust relationships with debtors, when possible, to avoid future issues and manage to handle questions and complaints.
7. Alert superiors of debtor’s possible complaints.