Technical Support

Job Qualifications:

1. Bachelors Degree in IT, Computer Science, or any related course.
2. With experience in computer set-up, configuration, and troubleshooting.
3. Basic networking experience.
4. With background in various Windows Operating System

Duties and Responsibilities:

1. Provides user support be it via phone or email, on-site or off-site to all reported IT – related problems and/or issues as received both from Head Office, branches or subsidiary users.
2. Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software related, be it in-house or 3rd-party and provides appropriate solutions, recommendations and escalation.
3. Set-up, configure and deploy new, replacement, additional and/or service unit IT equipment based on the standard configuration for Head Office, Branches and Subsidiaries as deemed necessary.
4. Facilitate the set-up, configuration and deployment of IT equipment for New, Relocated and/or Renovated branches. Provide first day support for faster resolution of reported problem thus promoting a positive corporate image.
5. Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to proper unit for further checking as deemed necessary.
6. Perform user profile, application installation and configuration based on an approved request.
7. Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.
8. Check, manage, and act on an assigned ticket request meeting the established Service-Level Agreement.