WFM Operations Supervisor

pasay, National Capital Region
Posted more than 30 days ago
Company:
Metacom
Company Description:
Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers.
Contract Type:
Internship
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

1 year handling WFM , 2 years Capacity Planning experience
2nd yr College Undergraduate

(Priority) WFM Team Lead, Capacity Planner
For ease of screening, please only endorse candidates who are amenable reporting onsite and can work on shifting schedules (predominantly graveyard shifts). Request to please put those in red text roles on top priority

· At least 1 year of handling a WFM Team
· 2 years of experience in Capacity Planning
· Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3)
· At least 2 years in college
Salary:
47.000,00 ₱ Monthly

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