Digital Solutions Support Specialist

We are seeking a highly skilled and motivated digital solutions support specialist to lead the support function for our B2B, B2C websites, and digital applications portfolio. As a key member of our team, you will play a pivotal role in identifying and resolving front-end and back-end issues through your demonstrated experience in web application support.

Role & Responsibilities:

• Lead support for all digital projects, including websites, web applications, and mobile apps.
• Proactively identify and resolve issues swiftly, escalating critical problems for collaborative solutions.
• Provide technical guidance to cross-functional teams, including external developer agencies and marketing teams, during support and deployment.
• Contribute to testing processes to ensure performance aligns with requirements.
• Enforce security policies in development and maintenance.
• Document issues and resolutions comprehensively.
• Effectively communicate progress and challenges with stakeholders.
• Stay updated on industry trends to enhance web application quality and performance.

Technical Qualifications:

• Proven expertise in troubleshooting and resolving both front-end and back-end issues.
• Advanced proficiency in HTML, scripting languages (Node/JavaScript), CSS/SAAS, and frameworks like React, Angular, Nuxt. Expertise in WebGL/GLSL is nice to have.
• Development knowledge of iOS applications, encompassing both local and web-served platforms, using Objective-C and Swift.
•In-depth knowledge of backend technologies, including Java Spring Boot, VueJS, MySQL, and Python.
• Familiarity with content management systems such as WordPress, Statamic, Drupal, and proficiency in digital marketing tools.
• Experience with release pipelines and a solid understanding of DevOps practices.
•Knowledge of cloud services, with a preference for experience with AWS is a plus

Soft skills:

•Strong analytical and problem-solving skills to diagnose and address technical issues efficiently.
• Excellent communication to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Ability to adapt to evolving technologies, frameworks, and methodologies.
• Proven ability to work collaboratively in a team environment and contribute to a positive team culture.
• A customer-centric approach to understand and address user needs and issues.
• Effective time management skills to prioritize tasks and meet deadlines.
• Experience in documenting processes, troubleshooting steps, and support procedures.
•Commitment to continuous learning and staying updated on industry trends and best practices

Additional Notes:

• Benefit from the lesser tax deduction (only 8% of yearly income)
• This is a 6-month or 1 year contract position with our client; subject for extension and absorption based on performance and project needs.
• Work location will be at Alabang, Muntinlupa with a hybrid work setup