Urgent hiring - Quality Analyst

Pasay, National Capital Region

Posted more than 30 days ago

Company:: Metacom BPO
Company Description:: Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people excellent and interesting work opportunities they need for competent development in the BPO Sector.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 2

Job Description

Are you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team at the Mall of Asia in Pasay.

Your Key Responsibilities:
Review and analyze customer interactions to ensure that we've met quality standards.
Provide feedback and recommendations for improving customer service processes.
Collaborate with team members to enhance the customer's experience.

Needed Qualifications:
You need at least two years of experience as a Quality Analyst. This experience must be in the financial, telecom, or banking sectors.
Ability to report on-site.
High School Graduate (Old curriculum) / ALS Graduate

Perks You'll Enjoy:
Up to PHP 34,000 is a salary.
HMO coverage for you plus three dependents.
Twenty-two paid holidays.
Thirteenth month pay.
Company-sponsored trips or retreats.