Process Excellence Consultant
Cebu City, Cebu
Posted 19 days ago
- Company:
- BEST CAREERS AND OPPORTUNITIES
- Company Description:
- Best Career and Opportunities was organized and established to provide the most leading in-demand jobs and deliver hope to every individual around the world.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 5
Job Description
JOB TITLE: PROCESS EXCELLENCE CONSULTANT
Job Role & Responsibility/Designation - Quality and Process Excellence Consultant
Delivery Process/ Function Name - Quality
Educational Qualification - B.Sc. / BE / B Tech/ MBA/ B.Stat
Skills ( Must Have)
· Problem solving tools/ analytical skills.
· Excellent communication / interpersonal, facilitation skills.
· High energy level, confident, assertive and team player.
Experience ( Minimum)
Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering:
· Exposure to ISO, CMMi or COPC will be added advantage.
· Consulting experience in Shared Services Set up/BPO space is desirable.
Job Description:
· Responsible for driving quality initiatives and Black belt projects for Wipro / Client Accounts.
· Drive benchmarking and best practices deployment across Data management and reporting accounts.
· Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
· Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
· Drive projects to improve and maintain the profitability of the process.
· Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
· Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
· Ensure all process metrics are met.
Desirable Skills:
1. Graduate of any course.
2. Six Sigma Green Belt Certified.
3. Exposure in driving high impact transformation projects involving technology and process re-engineering.
4. Experience of Maps is an added advantage.
- Salary:
- 50.000,00 ₱ Monthly