Customer Service Representative
Bagac, Bataan
Posted more than 30 days ago
- Company:
- Central One Bataan Ph Inc.
- Company Description:
- Central One Bataan PH Inc. – is committed to providing and helping our clients to grow their businesses by being plugged into the purpose built facilities of Centropark, improving their customer experience and to growing their businesses. Our mission is to provide our clients with the best customer support solution that is designed and adapted to their requirements.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
- Handles customer inquiries through the use of online media/phone
- Assesses individual issues and takes appropriate actions to ensure that customer’s needs are met
- Coordinates with other teams based in different locations that share similar objectives
- Understand standard operating procedures and delivers service according to the quality standards set by the company
- Escalate system anomalies and general issues faced by customers to the relevant party
- Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication
tools such as MSN, Skype and Yahoo Messenger
- Follow up on unresolved inquiries through emails or phone calls
- Coordinate with payment team regarding customers pending cases such as deposit and withdrawal transactions
- Complete logs, records and daily shift reports
- Performs other functions and special projects as assigned
Job Qualifications
- At least college degree in any field, open for fresh graduates
- Experience in customer service or handling of international clients is a plus
- Excellent English communication skills
- Knowledgeable of basic computer operations and applications (MS Office)
- Willing to work in shifting schedule
- Must be willing to work on site in Bataan