Costumer Service Representative

Quezon City, National Capital Region

Posted more than 30 days ago

Company:: BPO Caldwell Manila
Company Description:: Join Our Vibrant Team at Caldwell: Where Every Voice Matters! Are you ready to embark on an exciting journey where your skills meet limitless opportunities? At Caldwell, we believe in the power of every individual to make a difference. As a premier BPO (Business Process Outsourcing) company, we're not just about handling tasks; we're about creating meaningful connections, fostering growth, and empowering our employees to reach their full potential. Position: Customer Service Representative Location: Quezon City, North Ave (Onsite and Remote Work Available) About Us: Caldwell is not just a company; we're a community built on the values of integrity, empathy, and excellence. We specialize in providing top-notch customer care solutions to clients across various industries, ensuring unparalleled satisfaction and success. With a focus on innovation and inclusivity, we're redefining the standards of excellence in the BPO industry. What You'll Do: Engage with customers in a friendly, empathetic manner, understanding their needs and providing personalized solutions. Serve as the first point of contact for inquiries, concerns, and feedback, delivering exceptional support via phone, email, or chat. Collaborate with cross-functional teams to resolve complex issues efficiently and ensure seamless customer experiences. Continuously seek opportunities to enhance service quality and exceed performance targets, contributing to our culture of continuous improvement. Embrace challenges as learning opportunities, actively participating in training programs and skill development initiatives to enhance your expertise. What We Offer: A supportive and inclusive work environment where diversity is celebrated and every voice is heard. Opportunities for professional growth and advancement, with access to training programs, mentorship, and career development resources. Competitive compensation and benefits package, including performance bonuses, health insurance, and flexible work arrangements. A dynamic and collaborative team culture, where camaraderie and teamwork are at the heart of everything we do. The chance to make a meaningful impact, not just on our company's success, but on the lives of our customers and communities. Qualifications: Excellent communication skills, with a passion for helping others and a knack for problem-solving. Previous experience in customer service or a related field is preferred, but not required - we value attitude and aptitude above all else! Ability to thrive in a fast-paced environment, adapt to change, and remain resilient in the face of challenges. Strong attention to detail and a commitment to delivering high-quality service with every interaction. Proficiency in relevant software applications and a willingness to learn new technologies as needed. Join Us Today: If you're ready to embark on a rewarding career journey where your talents are valued, your growth is supported, and your impact is felt, we invite you to join us at Caldwell. Together, we'll shape the future of customer care and create memorable experiences that leave a lasting impression. Apply now and become a part of our vibrant team! Caldwell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 150

Job Description

Software Tecnology*
Shifting
Office Work

Fresher
College Graduate

CEFR: B1- Good Fit
CEFR Remarks/ Specifics: Good Fit - All parameters
Adapter - local account in BPO
highly prefers computer related graduate

Educational Requirement
- College graduate of IT related course - CCE exp /
- 2nd yr completed with TSR exp
- STADs are welcome to apply they are a graduate or undergraduate of IT Related Course

Non-Voice - Account
Basic Pay: 18-19,000

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28 Paid Leaves, HMO Plus 3 Dependents, Paid Trainings
13th Month Pay, Company Sponsored Trips or Retreats