Customer Service Representative - up to 47K monthly
Molino, Cavite
Posted more than 30 days ago
- Company:
- Metacom BPO
- Company Description:
- Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people excellent and interesting work opportunities they need for competent development in the BPO Sector.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
Responsibilities:
• Provide excellent customer service by addressing inquiries promptly and efficiently.
• Research and respond to customer queries via phone, email, and live chat.
• Escalate unresolved issues to appropriate teams.
• Route calls and document interactions.
• Identify emerging issues and trends.
• Maintain professionalism and adhere to company policies.
Requirements:
• Proficient with computers and common software.
• Familiarity with customer support tools like Zendesk and Slack.
• Strong English language skills.
• High school diploma or equivalent.
Soft Skills:
• Problem-solving and communication skills.
• Adaptability and flexibility.
• Empathy towards customers.
• Team player mindset.
• Open to feedback and eager to learn.
Desired Traits:
• Calm and professional demeanor.
• Adaptable to change.
• Trustworthy and reliable.
• Resourceful and detail-oriented.
Benefits:
• Health Maintenance Organization (HMO) coverage
• Paid Trainings
• 13th Month Pay
• Competitive salary per month
• Government Mandated Benefits
• and more
Take the risk or lose the chance?
Don't miss the opportunity. APPLY NOW!
- Salary:
- 47.000,00 ₱ Monthly