Customer Service Representative - up to 47K monthly

Molino, Cavite
Posted 25 days ago
Logo Metacom BPO
Company:
Metacom BPO
Company Description:
Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers. We are offering people excellent and interesting work opportunities they need for competent development in the BPO Sector.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Gender:
Any
Number of vacancies:
100

Job Description

We're thrilled to announce that we're currently on the lookout for Customer Service Representative

Responsibilities:
• Provide excellent customer service by addressing inquiries promptly and efficiently.
• Research and respond to customer queries via phone, email, and live chat.
• Escalate unresolved issues to appropriate teams.
• Route calls and document interactions.
• Identify emerging issues and trends.
• Maintain professionalism and adhere to company policies.

Requirements:
• Proficient with computers and common software.
• Familiarity with customer support tools like Zendesk and Slack.
• Strong English language skills.
• High school diploma or equivalent.

Soft Skills:
• Problem-solving and communication skills.
• Adaptability and flexibility.
• Empathy towards customers.
• Team player mindset.
• Open to feedback and eager to learn.

Desired Traits:
• Calm and professional demeanor.
• Adaptable to change.
• Trustworthy and reliable.
• Resourceful and detail-oriented.

Benefits:
• Health Maintenance Organization (HMO) coverage
• Paid Trainings
• 13th Month Pay
• Competitive salary per month
• Government Mandated Benefits
• and more

Take the risk or lose the chance?
Don't miss the opportunity. APPLY NOW!
Salary:
47.000,00 ₱ Monthly

Similar Jobs to Customer Service Representative - up to 47K monthly