Call Center Team Manager - Travel LOB in Legazpi

TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay.

Qualifications
Our most successful candidates will have:
• A Bachelor’s degree or Associate Degree is preferred but not required.
• Experience in managing a team of 18 to 20 associates.
• Experience and knowledge in supporting hospitality/travel programs as a customer service
line of business.
• Experienced with chat, email support, and back-office.
• Demonstrated leadership skills; the ability to take the lead in making improvements and
resolving issues.
• Strong customer orientation when managing communications and issues.
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and
initiatives.
• Knowledge of metrics, their measurements, thresholds, targets, and process owners.
• A pro-active attitude towards developing trust and professional rapport with employees and
team members; the ability to be a team player

You can choose between an over-the-phone or internet-based interview. Qualified applicants can expect a call within 24-72 business hours. A follow-up text and email will follow if you miss the call.