Helpdesk - Work From Home
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- VCC Link
- Company Description:
- VCC Link, Inc. is a dynamic and innovative company specializing in providing top-notch business process outsourcing (BPO) solutions. With a commitment to delivering exceptional services, VCC Link has established itself as a reliable partner for various industries seeking unparalleled customer support, technical expertise, and other outsourcing needs.
- Contract Type:
- Remote
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Gender:
- Any
- Number of vacancies:
- 500
Job Description
We are seeking a motivated and skilled Helpdesk Support professional to join our team. This role involves providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Key Responsibilities:
- Provide first-level contact and support for customers seeking technical assistance via phone, email, or chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Guide customers through problem-solving processes.
- Maintain a high level of customer satisfaction.
- Work in a shifting rotation and be available for longer hours when needed.
Qualifications:
- At least 1 year of relevant experience in a helpdesk or technical support role.
- Excellent communication skills, both verbal and written.
- Proficient knowledge of computer systems, both software and hardware.
- Basic understanding of Amazon Web Services (AWS) is a plus.
- With Cloud Experience is a MUST
- Ability to work in a team-oriented environment.
Benefits:
- Competitive salary
- Work From Home setup.
- Opportunity to work in a dynamic and supportive environment.
- Continuous learning and development opportunities.
Application Process:
- Virtual Process
If you meet the above qualifications and are interested in this opportunity, please submit your resume
We look forward to hearing from you!