Bilingual Appointment Setter (Spanish)

The Bilingual Appointment Setter is responsible for scheduling appointments for English- and Spanish-speaking patients. This role acts as the initial point of contact for patients seeking to book appointments with our physicians. The ideal candidate must be fluent in both English and Spanish, with excellent communication and customer service skills.

Key Responsibilities:

Patient outbound and inbound calls
Effectively communicate with patients and schedule appropriate appointments
Accurately enter patient information and appointment details into the system
Manage the physician's schedules and make adjustments as needed to accommodate patient requests
Provide information about insurance coverage, billing, and other practice policies as required
Handle patient inquiries, messages, and follow-up calls in a timely and courteous manner
Maintain patient confidentiality
Perform other administrative duties as assigned

Qualifications:

Fluency in both English and Spanish (written and verbal)
Excellent communication and interpersonal skills
Strong customer service orientation
Proficiency in using scheduler and relevant software/tools
Can work graveyard shift, can start asap
Previous experience in a healthcare setting or customer service role is an advantage