USRN- Agent healthcare Interqual and Concurrent BPO WFH

manila, National Capital Region

Posted 24 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 100

Job Description

USRN- Agent healthcare Interqual and Concurrent BPO With 3 years hospital experience 95k WFH

Job Title: Remote USRN-3 Agent with Hospital and BPO Experience
Location: Remote (Work from Home)
Salary: 90,000 to 95,000 per year + 10% Night Differential
Requirements:
* Active PHRN/USRN license.
* Minimum of 3 years of hands-on experience in a hospital setting.
* Proficiency in healthcare Interqual and Concurrent Review BPO.
* Prior experience in BPO operations is highly desirable.
* Excellent communication and interpersonal skills.
* Ability to thrive in a remote work environment and manage responsibilities independently.
* Willingness to work the graveyard shift as needed.
 
Key Responsibilities:
* Utilize your extensive hospital background to conduct assessments and provide clinical guidance.
* Apply Interqual and Concurrent Review expertise to ensure accurate and efficient utilization management.
* Collaborate with healthcare professionals and insurance providers to optimize patient care and resource allocation.
* Leverage BPO experience to streamline processes and enhance operational efficiency.
* Demonstrate flexibility and adaptability in working the graveyard shift, ensuring seamless support round the clock.
* Start ASAP to contribute to our mission of delivering high-quality, remote healthcare services.
 