Customer Service Representative
Taguig City, National Capital Region
Posted 2 days ago
- Company:
- Ayuda Business Management solution Inc
- Company Description:
- We match job seekers with the best opportunity by establishing a profound, firm, and valued relationships with our clients, our partners, and the communities in which we operate. Day by day, we work to provide the best opportunities available in the market, solutions to any challenges ahead of an individual and an organization.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
-Manage large amounts of incoming phone calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers.
Requirements and skills.
-6/12months working in BPO Industry.
-Proven customer support experience or experience as a Client Service Representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-High school diploma / Under Grad.
- Salary:
- 20.000,00 ₱ Monthly