Concentrix Nuvali Laguna hiring Call Center Agents
Santa Rosa City, Laguna
Posted 7 days ago
- Company:
- #1BPO
- Company Description:
- It is indeed assuring to be part of the #1 BPO in the industry who's been awarded the BEST COMPANY TO WORK FOR. CONCENTRIX – your future employer – was recognized for adopting global best practices in staff engagement, talent development, and career advancement. We are an organization like no other. We are fanatical about our people and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
JOB RESPONSIBILITIES
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services
BENEFITS
• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment
CANDIDATE PROFILE
• 18 years old or above
• computer literate
• must be fluent in ENGLISH; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT
• fresh college graduates are encouraged to apply
• for those without BPO experience, must have completed 2nd year college without failing grades (no back subjects)
• for high school graduates, minimum of 6 months international voice BPO experience required
• not tied up with academics; not currently studying nor enrolling for school
• BPO experience handling international voice account is always an ADVANTAGE but not required for those who finished sophomore college or higher.