CSR Entry Level
Angeles, Pampanga
Posted 24 days ago
- Company:
- Australian Outsource Desk Inc.
- Company Description:
- We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Customer Service Representative (Entry Level)
Responsibilities:
Handle customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer complaints efficiently and courteously.
Maintain customer records by updating account information.
Process orders, returns, and exchanges.
Follow up on customer interactions and ensure satisfaction.
Collaborate with team members to improve customer service processes.
Qualifications:
High school diploma or equivalent
Strong verbal and written communication skills.
Basic computer proficiency
Excellent problem-solving abilities.
Ability to remain calm and professional in stressful situations.
Strong organizational skills and attention to detail.
Previous customer service experience is a plus, but not always required.
Patience and empathy towards customers.
Ability to work in a team-oriented environment.
Flexibility to work morning shift, including PH holidays, if necessary.
- Salary:
- 20.000,00 ₱ Monthly