Biomed Technician Specialist

Carmona, Cavite

Posted more than 30 days ago

Company:: PINNACLE MEDICAL SUPPLIES AND SERVICES UNLIMITED INC.
Company Description:: Our Core Purpose To elevate the standards of healthcare in terms of women’s health and infection control in all major hospitals in the Philippines by the year 2030, which will ultimately benefit the Filipino people of such improved health care services, through our People, Products, Services and Programs The Mission To develop an efficient marketing and distribution network that carries high-quality and yet affordable product line of medical equipment and supplies, and that pursues innovations in its service operations in order to render exceptional after-sales services and educational/training programs that shall complement it’s quality line of products.
Contract Type:: Contract
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 3

Job Description

As a Biomedical Equipment Service Specialist, he/she is tasked to fulfill the following:
• Competence and Initiative
• Research and identify solutions to biomedical equipment including software and hardware issues.
• Diagnose and troubleshoot technical issues related to installed equipment and/or equipment offered with service contract.
• Track issues through to resolution, within agreed time limits.
• Document technical knowledge in the form of notes and manuals.
• Plan and anticipate possible itinerary and its outcomes ahead of time.
• Prioritize and manage several open issues at one time.
• Good Customer Relationship and After-Sales Service
• Provide prompt and accurate feedback to customers.
• Follow up with clients to ensure equipment are fully functional after troubleshooting.
• Ask customers targeted questions to quickly understand the root of the problem.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.