Quality Specialist - Microsoft 365 Experience

Taguig, National Capital Region
Posted more than 30 days ago
Logo VCC Link, Inc.
Company:
VCC Link, Inc.
Company Description:
VCC Link is a headhunting firm that has been in the business since 2004. We provide recruitment service to our clients from BPO, Shared service and IT industry.
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

Minimum 1-2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor.
Willingness to work in rotational shifts.
Exposure in Microsoft 365 products is a must.

Language Requirement

Fluent in spoken and written English. Able to converse and provide technical support in English through various channels Calls, Emails & Live Chat

Working knowledge of Word, Excel and PPT to complete reporting and documentation efficiently and effectively
Ability to work closely with the quality team to ensure consistency
Ability to understand and use basic analytical methods to identify problems for simple client scenarios and to recommend solutions
Ability to translate business requirements into training requirements

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