Service Delivery Team Lead

• An accomplished builder and leader of high-performance technical teams, ready to tackle the next challenge.
• Have the technical chops to go deep yet retain the ability to focus on higher-level business and product goals.
• Make right decisions regarding business operations and strategies that are being implemented.
• Make wise decisions in team building choices — hire team members, separate with team members, and everything in between.
• Aligns with Company’s beliefs, values, mission, and methods.
• Minimum 5 years strategic team leadership and development experience, including attracting, developing, and retaining top talent.
• Passion and dedication to the delivery of an unparalleled and consistent customer experience.
• Stellar communication skills, both verbal and written, and influencing partners at all levels.
• Excellent leadership skills that improve team focus, efficiency, and effectiveness.
• Ability to perform robust service management process analysis and recommend solutions.
• Prioritize, plan, delegate and execute department strategies, objectives, projects successfully.
• Thrives in ambiguous, 24×7 fast-paced environment operating at both strategic and tactical levels.
• Strong emphasis on SRE (Site Reliability Engineering) as an engineering discipline with a focus on automation.
• Highly skilled, organized, experienced, and enjoy orchestrating programs with many moving parts: people, needs, and technologies.
• Comfortable collaborating and influencing a diverse set of people and teams to do what needs to get done and negotiate when
approaches or timelines change.
• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or business-related field.