CSR- Healthcare Account

• Communicate patients’ problems to the appropriate staff.
• Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application
• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
• Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging.