Retail Chat Support (NON-VOICE)
Cagayan de Oro, Misamis Oriental
Posted 12 days ago
- Company:
- TORCH Solutions
- Company Description:
- TORCH Solutions-Known as one of the highly preferred HR extension of BPO and Non BPO companies.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 30
Job Description
In this role, you will have the opportunity to earn as much as 18,000 PHP per month.
Join us and become a valued member of our team!
Responsibilities:
Respond to customer inquiries and provide support through chat
Resolve customer issues and concerns in a timely manner
Ensure customer satisfaction by delivering high-quality service
Escalate complex issues to the appropriate department
Maintain detailed and accurate records of customer interactions
Stay updated on product knowledge and company policies
Collaborate with team members to achieve performance targets
Qualifications:
At least a high school diploma or equivalent; additional education or training in customer service is a plus.
HS/SHS Grad + 6mos. work experience (maybe formal, OJT) combined
Proficiency in typing and multitasking to handle multiple chat conversations simultaneously.
Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
- Salary:
- 18.000,00 ₱ Monthly