BPO Team Leader for Collections in Taguig
Taguig, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Minimum of four years of experience in financial accounts, particularly in collections, within the BPO industry.
Three to five years of experience in a team leadership position, supporting voice and inbound call taking agents.
College degree, preferably in finance.
Excellent communication skills.
Prior experience in collections.
As a Call Center Team Leader, your main responsibility will be to lead and supervise a team of customer service representatives, ensuring the delivery of exceptional customer experiences. This entails overseeing daily operations, monitoring performance metrics, providing coaching and guidance to drive team success, maintaining high service quality standards, resolving customer issues, and fostering a positive and efficient work environment.
Details regarding salary and benefits will be provided during the recruitment process.
To keep track of the companies you have applied to, please include TASQ in your list. You should expect a response within 24-72 business hours (excluding weekends and holidays) regarding your qualification for the job and scheduling an over-the-phone interview. If you encounter signal problems, you have the option to conduct the interview via Zoom, Skype, Teams, WhatsApp, or Viber. In case of a missed call, you will receive a text and email notification.
Job Type: Full-time
Schedule:
8-hour shifts
Night shifts
Overtime
Ability to commute/relocate:
Taguig: Must be able to reliably commute or plan to relocate before starting work (Required)
Willingness to travel:
100% (Required)