BPO Team Leader for Collections in Taguig

TASQ Staffing Solutions is currently seeking one team leader for their collections account situated in Taguig. The desired qualifications for this role are as follows:

Minimum of four years of experience in financial accounts, particularly in collections, within the BPO industry.
Three to five years of experience in a team leadership position, supporting voice and inbound call taking agents.
College degree, preferably in finance.
Excellent communication skills.
Prior experience in collections.

As a Call Center Team Leader, your main responsibility will be to lead and supervise a team of customer service representatives, ensuring the delivery of exceptional customer experiences. This entails overseeing daily operations, monitoring performance metrics, providing coaching and guidance to drive team success, maintaining high service quality standards, resolving customer issues, and fostering a positive and efficient work environment.

Details regarding salary and benefits will be provided during the recruitment process.

To keep track of the companies you have applied to, please include TASQ in your list. You should expect a response within 24-72 business hours (excluding weekends and holidays) regarding your qualification for the job and scheduling an over-the-phone interview. If you encounter signal problems, you have the option to conduct the interview via Zoom, Skype, Teams, WhatsApp, or Viber. In case of a missed call, you will receive a text and email notification.

Job Type: Full-time

Schedule:

8-hour shifts
Night shifts
Overtime
Ability to commute/relocate:

Taguig: Must be able to reliably commute or plan to relocate before starting work (Required)

Willingness to travel:

100% (Required)