Help Desk Manager for Cloud Development Industry/Cebu
CEBU BUSINESS PARK, CEBU CITY, Cebu
Posted more than 30 days ago
- Company:
- Dempsey Inc
- Company Description:
- Is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. There is no other company registered with exactly the same with our trade name and address. Clearly, anyone who represents and uses our trade name Dempsey Resource Management Inc. is deemed fake and a scammer with ill intent purpose
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Certified JLPT Level N1 - N2
Bachelor's degree graduate of any 4-5 year course
With at least experience in people management: able to handle more than 5 team members
Well-versed in communicating with Japanese clients
With extensive experience in project management
Responsibilities:
Leading and overseeing the Help Desk technical team.
Manages, evaluates, and tracks team's performance.
Handles inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. following existing processes and guidelines.
Translates inquiries from Japanese to English and vice versa, and escalates as needed
Checks weekly and monthly help desk performance reports created by Help desk members and provides guidance.
Well-versed in communicating with Japanese clients and other Department Managers.
Extracts and analyzes relevant data and initiates process improvements in problem areas.
Attend daily, weekly, and monthly meetings (as needed).
Other duties as may be determined from time to time within the general scope of the post
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