JR Engineer for Media Production Industry/20k-25k/QC

Key responsibilities:
 Assist customer's concerns and queries
 Repair and document any equipment from the client, both under warranty and chargeable.
 Monitor status of engineering during projects.
 Coordinate with customers in order to fulfill customer needs and satisfaction.
 Create accurate reports and possible recommendations to customers.
 Create turnover documents for sales and customers.
 Create and save backup files for the alignment of equipment.
 Handle remote support to clients
 Ensure all received cases are properly recorded and reported.
 Proper handover of cases to the co-tech support engineer
 Monitor and report any defects in individual tools, special tools, project equipment, software, etc.
 Report to the engineering assistant manager or manager for issues encountered in rendering the job.

Qualifications:
 Bachelor’s Degree in Electronics, Electrical, or other related fields
 Preferably with IT related background
 Can work overtime and night shifts
 High-level of attention to detail
 High-level customer care approach
 High-level technical and analytical skills
 Decisive and high level of confidence
 Innovative, flexible, and adaptable to new technologies
 Proficient and able to use various software user interface (UI) variety
 Result-driven individual
 Good communication skills both oral and written
 Allowed to travel on short notice