Help Desk Manager
Cebu, Cebu
Posted 15 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- I am Vito Vergara, a Talent Acquisition Specialist from Dempsey Resource Management Inc. And as the same, I am commissioned by our client company to source and endorse candidates for different posts. Positions being offered are for direct and permanent hire by the company client itself, not under agency and absolutely NO fee from your end is required. In other words, I merely act as a conduit for you and our company client.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
QUALIFICATIONS:
• Certified JLPT Level N1 - N2
• Bachelor's degree graduate of any 4-5 year course
• With at least experience in people management: able to handle more than 5 team members
• Well-versed in communicating with Japanese clients
• With extensive experience in project management
RESPONSIBILITIES:
• Leading and overseeing the Help Desk technical team.
• Manages, evaluates, and tracks team's performance.
• Handles inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. following existing processes and guidelines.
• Translates inquiries from Japanese to English and vice versa, and escalates as needed
• Checks weekly and monthly help desk performance reports created by Help desk members and provides guidance.
• Well-versed in communicating with Japanese clients and other Department Managers.
• Extracts and analyzes relevant data and initiates process improvements in problem areas.
• Attend daily, weekly, and monthly meetings (as needed).
• Other duties as may be determined from time to time within the general scope of the post
SALARY:
• Negotiable
WORK LOCATION:
• Cebu City