Help Desk Manager
Makati, National Capital Region
Posted 9 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Qualifications:
Certified JLPT Level N1 - N2
Bachelor's degree graduate of any 4-5 year course
With at least experience in people management: able to handle more than 5 team members
Well-versed in communicating with Japanese clients
With extensive experience in project management
Responsibilities:
Leading and overseeing the Help Desk technical team.
Manages, evaluates, and tracks team's performance.
Handles inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. following existing processes and guidelines.
Translates inquiries from Japanese to English and vice versa, and escalates as needed
Checks weekly and monthly help desk performance reports created by Help desk members and provides guidance.
Well-versed in communicating with Japanese clients and other Department Managers.
Extracts and analyzes relevant data and initiates process improvements in problem areas.
Attend daily, weekly, and monthly meetings (as needed).
Other duties as may be determined from time to time within the general scope of the post