Network Technical Support Engineer - 44600

The Technical Support Engineer is responsible for handling customer technical support requests with the highest degree of courtesy and professionalism to address customer issues with one call resolution.

You will provide phone and email support to end users on network connectivity related issues. Experience in a call centre environment as well as familiarity with general troubleshooting of network related problems is an added advantage for this position.

In this position you will identify, troubleshoot and resolve technical problems based on pre-established guidelines, document, track and monitor problems to ensure a timely resolution, identify patterns of failure and symptoms of underlying issues and work with network and systems engineers in problem resolution.

You will be part of a best-in-class call centre environment team that provides the best possible support to our customers.

QUALIFICATIONS:

Possess Degree in Computer Science or Computer Information Systems
Candidates with certification like CCNA is highly preferred.
BPO experience required.
Strong understanding of networking protocols such as TCP/IP, DHCP, DNS
Familiarity with network technologies such as Ethernet networks.
Excellence command of English in written and verbal is a MUST.
Self-motivated and team-oriented.
Demonstrates ability to learn quickly and adapt to a rapidly changing environment.