Digital Sales Associate - Ortigas

DUTIES AND RESPONSIBILITIES:

· Deals directly with internal and external customers by phone, electronically or face-to-face.
· Responds promptly to incoming customers’ inquiries.
· Handles and resolves customer complaints in a professional manner and within quality standards.
· Communicates and coordinates with internal departments concerned regarding the inquiries and concerns of customers.
· Keeps and maintains records of customer inquiries, comments, complaints, conversations, transactions and actions taken.
· Keeps Management informed of customers’ issues, concerns and complaints.
· Informs clients/customers about the payment process and their payment balance.
· Prepares and submits weekly report of total calls made to clients/customers.
· Performs other functions and duties that may be assigned from time to time.

JOB SPECIFICATIONS:

- Graduate of any four-year Business Course
- With at least six (6) months work experience in customer service and operations
- Must have product and process knowledge
- Must have knowledge on customer service principles and practices
- Possesses excellent communication and listening skills
- With professional attitude and strong work ethics
- Must have an outgoing and engaging personality
- Has the ability to build and maintain good relationship with clients
- With exceptional problem-solving skills and excellent attention to details and accuracy
- Independent thinker, analytical, resourceful and stress tolerant
- Computer proficient especially Microsoft Word, PowerPoint and Excel.