Junior Engineer

 Assist customer's concerns and queries
 Repair and document any equipment from the client, both under warranty and
chargeable.
 Monitor status of engineering during projects.
 Coordinate with customers in order to fulfill customer needs and satisfaction.
 Create accurate reports and possible recommendations to customers.
 Create turnover documents for sales and customers.
 Create and save backup files for the alignment of equipment.
 Handle remote support to clients
 Ensure all received cases are properly recorded and reported.
 Proper handover of cases to the co-tech support engineer
 Monitor and report any defects in individual tools, special tools, project
equipment, software, etc.
 Report to the engineering assistant manager or manager for issues encountered
in rendering the job.