Urgent Hiring CSR for Bacolod
Bacolod, Negros Occidental
Posted 18 days ago
- Company:
- Ubiquity
- Company Description:
- What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
We’re hiring.
Ubiquity is hiring for Customer Service Representatives (Sales) to join our CX team in Bacolod. Our Customer Service Representatives is an integral role in the operations of our Bacolod office.
The details.
Day-to-day responsibilities:
Attends to customers' needs by answering product and service related queries
Provides product overview and information about other services and offerings
suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
Ideal candidates have:
With or without BPO/Call Center Experience
Average to excellent English communication skills
Must have a high level of analytical/critical thinking skills and keen attention to details
Must be willing to work onsite
Must be willing to work on shifting schedules
The Perks.
Medical, Dental, Vision and Life Insurance Benefits
Paid Time Off
Retirement Benefits
Learning and Development Opportunities
Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications. Please prepare and bring your updated resume and Government IDs available.
Site Address:
2nd Floor Veranda (beside Kenny Roger's and above Starbucks)
Ayala Malls Capitol Central, Gatuslao Street, Bacolod City
- Salary:
- 16.000,00 ₱ Monthly