Account manager

Client Relationship Management: Serve as the main point of contact for assigned clients, building and maintaining strong relationships with key stakeholders. Understand clients' needs, objectives, and challenges to provide personalized solutions and ensure client satisfaction.
Account Growth and Retention: Develop strategies to grow revenue and expand business opportunities within existing accounts. Identify upselling and cross-selling opportunities by understanding clients' evolving needs and offering additional products or services that align with their goals.
Strategic Account Planning: Develop and implement strategic account plans for each client, outlining objectives, action steps, and timelines to achieve mutually agreed-upon goals. Collaborate with internal teams to align resources and support client initiatives.
Needs Assessment and Solution Development: Conduct thorough needs assessments with clients to understand their business requirements and pain points. Collaborate with internal teams, such as sales, product development, and customer service, to develop tailored solutions that address clients' needs and deliver value.
Contract Negotiation and Renewal: Lead contract negotiations with clients, ensuring terms and conditions are mutually beneficial and aligned with company objectives. Manage contract renewals and renegotiations, proactively addressing any issues or concerns to maintain strong client relationships.
Account Performance Monitoring: Monitor account performance against key performance indicators (KPIs), including revenue targets, customer satisfaction scores, and retention rates. Analyze data and metrics to identify trends, opportunities, and areas for improvement.
Issue Resolution and Escalation: Act as a primary escalation point for any issues or concerns raised by clients. Work closely with internal teams to address and resolve issues in a timely and satisfactory manner, maintaining a high level of client satisfaction.
Communication and Reporting: Communicate regularly with clients to provide updates on account status, progress on deliverables, and new product or service offerings. Prepare and deliver regular reports and presentations to clients, highlighting key metrics, accomplishments, and areas for improvement.
Cross-Functional Collaboration: Collaborate with internal teams, including sales, marketing, operations, and finance, to coordinate efforts and deliver integrated solutions to clients. Share client feedback and insights with internal teams to inform product development, marketing strategies, and service enhancements.
Market and Competitor Analysis: Stay informed about industry trends, competitor activities, and market developments relevant to clients' businesses. Use market insights to identify opportunities for growth and differentiation, and to proactively address potential threats or challenges.
Customer Advocacy: Serve as a strong advocate for clients within the organization, representing their interests and ensuring their needs are prioritized. Act as a voice of the customer, providing valuable feedback and insights to internal teams to drive continuous improvement.
Customer Satisfaction and Retention: Monitor customer satisfaction levels through surveys, feedback mechanisms, and regular communication. Take proactive measures to address any issues or concerns and ensure a positive customer experience, ultimately leading to long-term client retention and loyalty.