Call Center Agent (Healthcare) - Quezon City
Quezon City, National Capital Region
Posted 5 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 40
Job Description
Upon hiring, candidates can expect:
Base pay (to be discussed by the client).
13th and 14th-month pay.
Additional PHP 1,000 to PHP 5,000 allowance (dependent on the account).
20%-night differential.
Day 1 HMO coverage for employees.
HMO coverage for dependents upon certification.
Life and accident insurance.
Annual salary increase based on performance.
For the qualifications:
College graduates, with or without experience.
For the April 29 class: Minimum of 2 years in college and 6 months of customer service-related experience.
For the May 27 class: Minimum of 2 years in college and 6 months of customer service-related experience (preferably 1 year of BPO experience) is preferred.
Above-average English communication skills for calls and possibly chats and emails (depending on the account).
Good interpersonal skills.
Analytical and problem-solving abilities.
Strong comprehension skills.
Basic knowledge of MS Office.
Willingness to work on weekends and holidays.
Qualified candidates can expect:
Telephone or online interviews via Zoom, Viber, WhatsApp, Teams, or Skype (upon the candidate's request) within 24-72 business hours.
Follow-up text and email will be sent if the call is missed.
As a call center agent, responsibilities include:
Handling incoming customer calls professionally and promptly.
Addressing inquiries, concerns, and requests.
Providing accurate and relevant information to ensure customer satisfaction.
Resolving complaints or issues with empathy and patience.
Documenting and updating customer interactions using company systems.
Adhering to call handling guidelines.
Escalating complex issues when necessary.
Meeting or exceeding performance targets, including call quality and customer satisfaction.
Staying updated on product knowledge, policies, and industry trends.
Participating in ongoing training and coaching for skill enhancement.
This is a full-time position.
Job Type: Full-time
Benefits:
Health insurance
Life insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Quezon City: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Language:
English (Required)