L3 Application Support - CLEO
Muntinlupa, National Capital Region
Posted 20 days ago
- Company:
- GECO Philippines Inc.
- Company Description:
- GECO Asia is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. For the last 12 years, we’ve been known in the Asia Pacific marketplace as a specialist provider of high-end IT resources.
- Contract Type:
- Contract
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
● Experts on the Applications
● Deep analysis as expert Level 3
● Resolution process and communication to end user through mail, phone call and Ticket update
● Domain crisis management and ad hoc communication for high business impacts
● Continuous improvement : prevention of incident new occurrence through suggestion of code
corrections to the solution developers, Problem proposition and follow-up.
● Code and develop
● Design of procedures for Ticket resolution at levels L1 and L2
● Training of L1 & L2 teams
● Documentation maintenance
● Manage changes on Production
Job Qualification:
● Skills :
Customer oriented Good communication (written, oral)
Expert knowledge in computer science, applications, operating systems, software, file standards,
data transmission procedures and links inter-application.
Update his/her knowledge regularly.
● Technical skills :
Windows / UNIX (Mandatory) / Linux / Script languages / SQL (Mandatory)
Managed multiple high priority initiatives in a fast paced, highly technical environment
Experienced with any ticketing system
Other : Oracle 11g (Mandatory) / Linux Redhat 5.3 (Optional) / Windows 2008 R2 (basic) / ASP
(mandatory only for one people on the team) / Javascript/ GENIO RT (Mandatory) /SQL
developer (mandatory)
● ITIL certified : Request / Incident / Problem / Knowledge management / Change
● Language : English fluent / French notions