Client Services Assistant Manager
Pasig, National Capital Region
Posted 3 days ago
- Company:
- Visaya Knowledge Process Outsourcing Corp
- Company Description:
- Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction – it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling dayto-day client requests
Facilitate or assist with client reporting
Managing Company and Client expectations
Cultivate positive interactions and manage relationship between Company and Client
Create and maintain contracts and agreements
Oversee record-keeping and data accuracy Analyze data and convert into usable information
Qualifications:
Experience in BPO industry highly preferred but not required
At least 3 years of previous healthcare industry experience required
Previous work experience in a clinical or health care delivery environment (hospital, home health,
hospice or community based, direct care or case management) an advantage
At least 1 year of previous Client Liaison, Account Management or Project Management experience required
Knowledge of US healthcare system