Korean Customer Service Representative

JOB RESPONSIBILITIES AND DUTIES:
● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a
professional manner.
● Assesses customer’s issues and takes appropriate actions to ensure that customer's needs are
satisfied.
● Coordinates with other teams based in different locations that share similar objectives.
● Be proactive and take initiative to explore and learn the products that we offer.
● Understands standard operating procedures and delivers service that is according to the quality
standards set by the Company.
● Escalates system anomalies and general issues faced by customers to the relevant party in a
timely manner.
● Requests for information at the start and end process through Live Chat, outbound calls, emails,
and other authorized communication tools such as Telegram.
● Follow up on unresolved inquiries through emails or phone calls.
● Complete logs, records, and daily shift handover reports.
● Performs other functions and special projects as assigned by immediate Supervisor or Senior
Agent.

AN IDEAL CANDIDATE:
● Korean Nationality
Must be fluent in Korean language in both written and verbal communications.
● Ability to communicate in English
● Must be coachable and show willingness to learn.
● Must be computer literate, can operate basic MS Office suite and has an acceptable typing
speed.
● Must be a capable multi-tasker without sacrificing efficiency and accuracy.
● Must be flexible, willing to work in shifting schedules including graveyard shift.
● Willing to relocate in Cebu city