Operations Supervisor
PASIG CITY, National Capital Region
Posted more than 30 days ago
- Company:
- Park Secure
- Company Description:
- PARK SECURE MANAGEMENT CORP is the leading Parking Management company with a decade of experience and expertise of providing a complete range of parking solutions and parking equipment to Our Clients. The following are the professional services we offer.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 3
Job Description
The Operation's Supervisor directly reports to the Operations Manager of the day-to-day. Operations of the assigned
Car park’s functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas.
- Operational Functions
- Sales and Marketing Support Functions
- Business Development Support Functions
- Managing Report Functions
- Customer Service Management
- Staff Management
- Process Improvement/Policy Development
- Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory Compliance
SPECIFICATIONS OF RESPONSIBILITIES
OPERATIONAL FUNCTIONS
- Manage and lead all car park employees under assigned carpark
- Ensure employee's compliance and adherence of all company policies and procedures.
- Review and revise policies if needed and seek management approval
- Conduct site visit regularly and accomplish checklist. (4-5 carpark site per week)
- Prepare monthly report analysis & recommendations for site visited.
- Secure operational support during working hours, holidays and weekends.
- Maintain open communication to all employees handled, close collaboration with the departments & partner
clients with direct concern with operations
- Operate car parks profitability by maximizing sales & minimizing cost
- Comply with internal sales cost & profitability targets
- Address conflicts & issues then develop initiatives to improve processes & performance result
SALES AND MARKETING SUPPORT FUNCTIONS
Responsible in managing carpark sales and revenue performance
- Identify strategies that will boost sales.
- Tie up with Marketing in identifying and implementing promotional activities
- Monitor activities, pricing strategies that increases yield & revenues
- Monitor sales performance: Growth and Trend (incline and decline)
- Identify factors that affects the performance & create counter actions immediately
- Ensure achievement of Sales (Daily & Monthly) Target set by the management.
- Strictly monitor financial/cash transaction compliance of all site employees.
- Monitor Sales update and Sales Report and ensure daily deposit of all cash collection
- Identify loss incurring sites. Counter act & turn-around it into income-generating site w/in the month.
CUSTOMER SERVICE FUNCTIONS
- Build and maintain good rapport to lessors, parkers and potential clients.
- Manage all customer service, inquiries, complaints & incident reports and claims in an efficient and timely
manner.
- Monitor employee’s compliance with standard customer service and handling.
REQUIREMENTS
- Must keep
- confidentiality
- Team-player
- Trustworthy and Honest
- Integrity
- Attention to detail
- Orientation towards quality
QUALIFICATION
- Bachelor’s Degree holder preferably Business Studies/Administration/Management or
any business-related courses
- With atleast 1-3 years extensive retail industry experience is required in this position
- Preferably Supervisor/5 yrs and up experienced employee
The job listing you are looking for is no longer available. It may have expired or been closed after the position was filled. Please check our Available Jobs.