Operations Supervisor
PASIG CITY, National Capital Region
Posted more than 30 days ago
- Company:
- Park Secure
- Company Description:
- PARK SECURE MANAGEMENT CORP is the leading Parking Management company with a decade of experience and expertise of providing a complete range of parking solutions and parking equipment to Our Clients. The following are the professional services we offer.
- Contract Type:
- Permanent
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Age:
- 25 to 40 years
- Number of vacancies:
- 3
Job Description
The Operation's Supervisor directly reports to the Operations Manager of the day-to-day. Operations of the assigned
Car park’s functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas.
- Operational Functions
- Sales and Marketing Support Functions
- Business Development Support Functions
- Managing Report Functions
- Customer Service Management
- Staff Management
- Process Improvement/Policy Development
- Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory Compliance
SPECIFICATIONS OF RESPONSIBILITIES
OPERATIONAL FUNCTIONS
- Manage and lead all car park employees under assigned carpark
- Ensure employee's compliance and adherence of all company policies and procedures.
- Review and revise policies if needed and seek management approval
- Conduct site visit regularly and accomplish checklist. (4-5 carpark site per week)
- Prepare monthly report analysis & recommendations for site visited.
- Secure operational support during working hours, holidays and weekends.
- Maintain open communication to all employees handled, close collaboration with the departments & partner
clients with direct concern with operations
- Operate car parks profitability by maximizing sales & minimizing cost
- Comply with internal sales cost & profitability targets
- Address conflicts & issues then develop initiatives to improve processes & performance result
SALES AND MARKETING SUPPORT FUNCTIONS
Responsible in managing carpark sales and revenue performance
- Identify strategies that will boost sales.
- Tie up with Marketing in identifying and implementing promotional activities
- Monitor activities, pricing strategies that increases yield & revenues
- Monitor sales performance: Growth and Trend (incline and decline)
- Identify factors that affects the performance & create counter actions immediately
- Ensure achievement of Sales (Daily & Monthly) Target set by the management.
- Strictly monitor financial/cash transaction compliance of all site employees.
- Monitor Sales update and Sales Report and ensure daily deposit of all cash collection
- Identify loss incurring sites. Counter act & turn-around it into income-generating site w/in the month.
CUSTOMER SERVICE FUNCTIONS
- Build and maintain good rapport to lessors, parkers and potential clients.
- Manage all customer service, inquiries, complaints & incident reports and claims in an efficient and timely
manner.
- Monitor employee’s compliance with standard customer service and handling.
REQUIREMENTS
- Must keep
- confidentiality
- Team-player
- Trustworthy and Honest
- Integrity
- Attention to detail
- Orientation towards quality
QUALIFICATION
- Bachelor’s Degree holder preferably Business Studies/Administration/Management or
any business-related courses
- With atleast 1-3 years extensive retail industry experience is required in this position
- Preferably Supervisor/5 yrs and up experienced employee
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