CSR Supervisor

Monitor DMDS compliance per site
Monitor compliance on sending of Delivery Summary per Hauler per site
Monitor Update of Safekeep Report (Send via viber MT/GT/TG) per site
Toolbox Meeting with warehouse team
Routinary audit of Trucker Compliance in utilizing the Locus Navigation
Review end of day report per site e.g. escalations, OT, etc.
Answer Follow ups of Agents in Telegram, WA and Viber - ESCALATIONS only
Ensure KPI compliance and provide insights and actions on KPI misses
Monitor Customers with penalties and flag help needed with various stakeholders
Monitor CSL per assigned accounts
Review customer receiving time vs standard and flag help needed with field team
Proactively review status of Customer Complaint if within SLA
Monitor completion of various CSR enablers e.g. hardwares, IT accounts, etc
Co-lead monthly synergy meeting with other stakeholders
Ensure KPI compliance and provide insights and actions on KPI misses
Monitor Customers with penalties and flag help needed with various stakeholders
Monitor CSL per assigned accounts
Review customer receiving time vs standard and flag help needed with field team
Proactively review status of Customer Complaint if within SLA
Monitor completion of various CSR enablers e.g. hardwares, IT accounts, etc
Co-lead monthly synergy meeting with other stakeholders