Customer Success Officer

WE ARE IN NEED OF:

CUSTOMER SUCCESS OFFICER

(P18,000 – P 23,000)

Job Description:
• Customer Service (Technical Support)
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• End-User Training
• Customer Journey (Relationship Marketing)
• Develops Healthy Partner Relationship, evaluates and analyses partner/client needs
• Build trust and transparency with partners/clients
• Review partner/client complaints and concerns and seek to improve all aspects of the customer experience with the company
• Customizes a training course and educational materials for the partners/clients
• Assists partners/clients as needed with the setting up and navigating programs or software associated with a product or service.
• Perform other related tasks that may be assigned from time to time

Qualifications:
• Must be a college graduate of Marketing or Business Management and other related courses
• Preferably with at least 2 years related experience
• Has strong knowledge and understanding of Marketing, Product/sales, Promotions
• Has excellent oral and written communication skills
• Able to establish or maintain effective working relationships with those contacted in the course of work
• With good analytical and numerical skills
• With accuracy and attention to details

Benefits:
• Mandated government benefits
• Life Insurance
• HMO
• Birthday Leave
• Birthday Cash Gift
• Annual Shoe Allowance
• Paternity/Maternity Allowance
• Uniform Subsidy
• Others

Work Schedule: Monday – Friday
Work Set-Up: Onsite
Office Address: 839 EDSA, South Triangle, Quezon City (near Mother Ignacia Street, Quezon Ave MRT Station, Mcdo Que Ave)
Send your updated CV/Resume at: [email protected]
Contact me at: xxxxxxx; 0908 xxxxxxx

Company Profile:

C&E Publishing, Inc. was established in 1993 to engage primarily in the business of reprinting and distributing foreign medical and science books with acquired copyright licenses from international publishers.

With the advent of the 21st century, the company embarked on a publishing thrust and started expanding its range of titles by inviting local authors to write and publish books on various disciplines, including medicine, nursing, psychology, and law. It also published locally authored textbooks for basic education as well as trade books.