Account Manager - Mactan
Cebu City, Cebu
Posted 8 days ago
- Company:
- Hotel and Spa Essentials Inc.
- Company Description:
- Hotel and Spa Essentials lives up to the company’s vision of Saving the Planet One Guest at a Time. We commit to providing only innovative, sustainable, quality and cost-efficient hotel and spa amenities to surpass the expectations of our customers and help them become more profitable without harming the environment.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
• Resolving client issues and complaints
• Developing a complete understanding of account needs
• Anticipating account changes and improvements
• Managing communications between clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients