Technical Support Engineer

Responsibilities:
Responsible for technical administration of corporate Google applications

Provide technical support.

Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions.

Create and maintain thorough documentation related to administrative configurations, procedures and modifications of applicable corporate applications.

Assist the Application Development team by performing applications testing and application deployments.

Manage installations, patching and monitoring of development, testing and production application environments.

Manage incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner.

Publish website analytics to key company stakeholders.

Qualification

2 yrs. or more in a customer facing role working with enterprise Workspace clients

5 yrs. or more direct experience working in a technical role (engineering, support, technical consulting)

Excellent verbal and written communication skills to create documentation (docs, sheets) and be able to use terminology to suit customer and partner's level of technicality.

Amenable to daily in office and flexible work schedule​

Nice-to-Have/s Certifications:

Google Professional Workspace Administrator

Google Professional Cloud Architect

Google Professional Cloud Network Engineer

Google Professional Cloud Security Engineer