Customer Services Representative
Valenzuela, National Capital Region
Posted more than 30 days ago
- Company:
- FAST SERVICES CORPORATION
- Company Description:
- FAST LOGISTICS IS THE GROUP THAT CATERS TO THE END TO END LOGISTICS NEEDS OF CUTOMER FROM THE POINT OF ORIGIN TO THE POINT OF DESTINATION. IT PROVIDES A HIGH LEVEL OF SERVICE INTEGRATION, CUSTOMER SERVICE, COURIER SERVICES, FLEET MANAGEMENT, REVERSE LOGISTICS, SUPPLY CONSULTANCY, WAREHOUSE LEASING, WAREHOUSE MANAGEMENT, TOLLPACKING/BUNDLING.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The Customer Relation Officer is responsible for order processing and handling customer’s query for both external and internal.
Duties and Responsibilities
1. Ensure to check 7 points of checking:
• Customer Name
• Customer Order Number
• Product Codes
• Pricing
• Quantity Ordered
• Delivery Date
• Special Instruction
2. Ensure to email all price discrepancy
3. Check PO Vs Trail
4. Ensure to all errors that are intercepted
5. Ensure to check transition codes
6. Ensure correct price set-up
7. Ensure to track and monitor deliveries to ensure completeness
8. Ensure on time sending of added/removed customer/branches to immediate head
9. Ensure on time submission of ATD summary if any
10. Daily FIT review and submission of near miss report